---
title: "Cancelling an ordered VOI"
description: "Summary"
canonical_url: "https://infotrack-australia.brainfish.ai/articles/cancelling-an-ordered-voi-NM0dTGchiJ"
md_url: "https://infotrack-australia.brainfish.ai/articles/cancelling-an-ordered-voi-NM0dTGchiJ.md"
---
# Cancelling an ordered VOI

## Summary

This article explains how to cancel pending requests after a Verification of Identity order has been sent to your client.

## When to Use This

Use this when you need to cancel a Verification of Identity order.

### Cancelling a Pending Request

Cancelling pending verification requests allows you to remove unwanted or incorrect orders, clearing the path to proceed with other manual onboarding assessments or to re-order the service when necessary.

1. Locate the client with the active verification request from either the **Transactions** tab in the Compliance Centre of your Practice Management Software, or the **AML Onboarding incl. VOI** dashboard.
2. Under the **AML/CTF: Client Due Diligence** section, find the **Verification of identity** line item which currently shows a status of **SENT**.
3. Click the three-dot action menu icon on the far right of the **Verification of identity** row.
4. Select **Cancel Verification of identity** from the dropdown menu.
5. A confirmation dialog box titled **Cancel Verification of Identity** will appear stating "This will remove any data and cancel the order." Click the red **Confirm** button.
6. The status of the identity check will immediately update to **CANCELLED**, and a confirmation notification will appear in the top-right corner.