## Summary

Learn how to perform the initial risk review when an onboarding or transaction is escalated to a Compliance Officer.

## When to Use This

Follow these steps immediately after an escalation is assigned to you, to assess the situation and document your findings.

## Step-by-Step Instructions


1. Open the escalated onboarding or transaction file.
2. Review the specific risks that triggered the escalation.
3. Conduct your risk assessment (e.g., investigating the source of funds).
4. Enter your findings and rationale into the review text box (for example, "I have investigated the source of funds and everything looks okay").
5. Add any supporting documents optionally.

## Common Questions

**What should be included in the review notes?**
You should clearly state what you investigated and your rationale for determining whether the risk is acceptable or not.

## Troubleshooting Tips

**Cannot find the details of the escalation?**
Ensure you are looking at the specific onboarding record that triggered the alert, as the potential risks should be listed there for your review.

Conducting an Initial Risk Review for Escalations

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

Guide

Help Center - Live

Conducting an Initial Risk Review for Escalations

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Conducting an Initial Risk Review for Escalations

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