---
title: "Editing staff details to resolve Staff Onboarding validation errors"
description: "Introduction"
canonical_url: "https://infotrack-australia.brainfish.ai/articles/editing-staff-details-to-resolve-staff-onboarding-validation-errors-kmvECpZXME"
md_url: "https://infotrack-australia.brainfish.ai/articles/editing-staff-details-to-resolve-staff-onboarding-validation-errors-kmvECpZXME.md"
---
# Editing staff details to resolve Staff Onboarding validation errors

## Introduction

This article explains how to resolve validation errors that can occur during the staff onboarding process. Errors or warnings can appear if essential information (for example, a surname, date of birth, or mobile number) is missing or invalid.

## Common validation errors and warnings

You may see a message similar to:

*“Please fix the following validation errors before ordering: Invalid name, Surname is required.”*

You may also see a warning near the staff member’s contact details, such as **“Mobile number missing”**.

## Steps: fix the issue by editing staff details 

### Option 1: Edit details proactively (for example, when you see “Mobile number missing”)


1. From the **Staff onboarding** dashboard, open the staff member’s onboarding page (for example, click **Onboard**).
2. On the onboarding page, locate the staff member’s contact details at the top.
3. If a warning such as **“Mobile number missing”** is visible, select the warning and/or click the **pencil icon** next to the contact details.
4. The **Edit staff details** pop-up window will appear.
5. Fill in or update the required fields (for example First name, Middle name, Surname, Date of birth, Mobile number, or Email address).
6. Click **Save**.
7. A notification will confirm the details have been updated successfully, and the new details will be reflected on the onboarding page.

### Option 2: Edit details after a validation error appears when ordering checks


1. From the **Staff onboarding** dashboard, open the staff member’s onboarding page (for example, click **Onboard**).
2. Click **Order** to begin the due diligence process.
3. If a validation error appears, you must update the staff member’s details before you can continue.
4. On the onboarding page, click the **pencil icon** next to the staff member’s name/contact details.
5. The **Edit staff details** pop-up window will appear.
6. Update the required information.
7. Click **Save** to apply the changes.
8. A notification will confirm the details have been updated successfully.
9. Return to the onboarding page and click **Order** again to proceed.

## Permissions note

If you are not a **Compliance Officer** or **Admin**, you may see a warning message indicating you do not have authorisation to edit another staff member’s details. If this happens, contact your Admin or Compliance Officer to make the required changes.