## Summary

This guide provides an overview of managing high-risk clients using the Escalations and Enhanced Client Due Diligence (ECDD) features within the AML client onboarding tool. 

## When to Use This

Use this guide when you encounter a client who has been flagged as high risk or appears suspicious during the onboarding process and requires further investigation or Compliance Officer review.

## Step-by-Step Instructions


1. Identify if the client has been flagged as high risk during the individual risk assessment.
2. Determine if the client requires Enhanced Client Due Diligence, such as a Verification of Funds check.
3. If the client is deemed suspicious by client-facing staff, utilise the Escalations feature to alert the Compliance Officer.
4. Allow the Compliance Officer to review the provided documentation and determine a risk-based approach to proceed.

## Common Questions

**How is a client identified as high risk?**
A client may be identified as high risk based on factors such as large physical currency transactions, which are flagged by the system's risk assessment tools.

## Troubleshooting Tips

If the risk level is not accurately reflected, ensure that all transaction details, such as the amount and type of currency, are entered correctly into the client's profile.

Enhanced Due Diligence and Escalations

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

Guide

Help Center - Live

Enhanced Due Diligence and Escalations

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How to Escalate a Client to a Compliance Officer

Performing a Verification of Funds Check

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Enhanced Due Diligence and Escalations

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How to Escalate a Client to a Compliance Officer

Performing a Verification of Funds Check

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