## Summary

You can check your AML/CTF training status from the **Training** area in the AML/CTF Compliance Centre. If you’ve completed all required modules, you can view and download your official completion certificate (showing your name and completion date) for record-keeping, audits, or proof of completion.

## When to Use This

Use this guide to:

* confirm whether your training is still in progress or complete
* review which modules you’ve completed
* access and download your completion certificate

## Check your training status (and view completed modules)

1. From the main dashboard, open the **AML/CTF Compliance Centre**.
2. Click the **Training** tab.
3. On the Training page, review your current training status (for example, whether there are any modules remaining under **To do**, or whether training is complete).
4. Scroll down to the **Completed** section to view a list of modules you have finished (and completion dates, if shown).

## Download your completion certificate

The **Get your certificate** button is only available after you have completed all required modules.

### Option A: Download the certificate immediately after completion

1. Complete all required sections of your training module(s). When the final requirement is completed, you will see a **"Congratulations!"** message confirming completion.
2. Click **Get your certificate**.
3. Your AML/CTF completion certificate will be displayed (showing your name and the date of completion).
4. When prompted, download/save the file to your computer.
5. If a completion pop-up appears after the download prompt, click **Finish** to close the pop-up and return to the training dashboard.

![](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=988b3df3-087d-4eda-ab14-90270874979f " =940x438")

### Option B: Access the certificate later from the Compliance Centre (Training tab)

1. From the main dashboard, navigate to the **AML/CTF Compliance Centre**.
2. Click the **Training** tab.
3. If you have completed all modules, a **"Training complete!"** pop-up will appear. Click **Next**.
4. You will be taken to the **"Congratulations!"** screen, which shows a preview of your certificate.
5. Click **Get your certificate**.
6. A download prompt will appear. Download/save a copy of the certificate when prompted.
7. Click **Finish** to close the pop-up and return to the training dashboard (if shown).

## Common Questions

**Where does the file go after I click save?** The file is saved to the specific location you selected in the file explorer window. If you didn't see a window, check your computer's default **Downloads** folder.

## Troubleshooting Tips

**The "Get your certificate" button is not visible.** Double-check that you have fully completed every part of the training (all required modules). The certificate option is only presented after 100% completion.


How to check Training Status and access your Training Completion Certificate

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

Guide

Help Center - Live

How to check Training Status and access your Training Completion Certificate

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How to check Training Status and access your Training Completion Certificate

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