---
title: "How to Escalate a Client to a Compliance Officer"
description: "Summary"
canonical_url: "https://infotrack-australia.brainfish.ai/articles/how-to-escalate-a-client-to-a-compliance-officer-X0phv1TFlJ"
md_url: "https://infotrack-australia.brainfish.ai/articles/how-to-escalate-a-client-to-a-compliance-officer-X0phv1TFlJ.md"
---
# How to Escalate a Client to a Compliance Officer

## Summary

Learn how to use the Escalations feature to alert a Compliance Officer about a high-risk or suspicious client for further review. 

## When to Use This

Client-facing staff should use this feature when they interact with a client who appears suspicious or is identified as high risk and requires a Compliance Officer's expertise to proceed.

## Step-by-Step Instructions


1. Locate the **Escalations** section within the client's onboarding profile.
2. Select a specific trigger for the escalation from the provided dropdown list.
3. Add any relevant granular details or notes explaining why the client is being escalated.
4. Attach any supporting documents that may assist the Compliance Officer.
5. Submit the escalation.
6. The Compliance Officer will be alerted via email to review the submitted information, and choose to either investigate further or resolve the escalation based on a risk-based approach.

## Common Questions

**Who reviews the escalated clients?**
A designated Compliance Officer receives an alert and reviews the onboarding and transaction details of the escalated client.

**What actions can a compliance officer take?**
The Compliance Officer can add their own supporting documents, investigate the matter further, or resolve the escalation.

## Troubleshooting Tips

If the compliance officer does not receive an alert, verify that the escalation was successfully submitted and that a trigger reason was properly selected from the dropdown menu.