## Summary

This article guides you through reviewing and resolving profile matches returned from a PEPs (Politically Exposed Persons), Sanctions, and Adverse Media screening check.

Completing this review is a critical step in the Personnel Due Diligence (PDD) process and helps you assess potential risk by confirming whether any returned profiles are true matches.

## When to Use This

Use this guide when a screening check returns a **Profiles Found** status and you need to review the potential matches to determine if they relate to the individual you are checking (staff member or client).

## Before you start (where to find the Review button)

You can access the screening check review from wherever you initiated the check.

* **Staff onboarding (Personnel Due Diligence / PDD):** Open the staff member’s **Personnel Due Diligence (PDD)** page, find **PEPs, Sanctions and Adverse media**, and click **Review**.
* **Other workflows:** Locate the individual/check in the Compliance Centre and click **Review** next to the screening check results.

## Step-by-Step Instructions

1. Once a search returns results, note the number of profiles found and click the **Review** button.

   ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=25cde9bf-ad19-4c8a-b12e-95623edf6094 " =666x80")
2. On the review page, you will see a list of potential matches. Each entry includes key details such as **name**, **date of birth**, and **country** (and may include other identifying details).
3. If none of the profiles match the person you are looking for, carefully compare the profile details against the information you have for the individual, then click the **No matches** button to indicate that no relevant matches were found.

   * After you click **No matches**, you’ll be returned to the previous page (for example, the staff member’s **PDD** page), and the screening check status will update to **COMPLETED**.
4. If you want to investigate one or more profiles further, tick the checkboxes next to the relevant profiles.
5. Click **Request profiles**.
6. The status will change back to **In Progress**. Click the **Review** button next to each requested profile.

   ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=2dc4d3b2-e6fb-4fcc-b334-b34b013888f1 " =470x175")
7. Examine the detailed report/data provided for the individual. This may include information such as **risk categories**, **relationships**, and any **adverse media notes** or **watch list** information.
8. Click the **To review** dropdown and select either **Is a match** or **Not a match** based on your findings.

   ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=26690aa4-edcc-4e7e-a7f1-a6189ebdc513 " =309x168")
9. Use the **Back** button to return to the previous page (for example, the PDD page), then repeat this process for any other profiles you requested.
10. Once all requested profiles have been reviewed and assigned a match status, the overall check status will update to **Completed**.
11. If you need to check additional profiles from the initial search, click **View all profiles** to return to the list and request more.

## Common Questions

* **What if no profiles are found?** If the search returns no profiles, you do not need to take any action; the status will complete automatically.
* **What if none of the listed profiles match my client or staff member?** You can click **No matches** on the review screen to dismiss all results.

## Troubleshooting Tips

* **I selected the wrong match status:** You can change the status of a profile at any time by going back into the profile review screen and selecting a different option from the dropdown menu.
* **I need to review more profiles after finishing:** Click **View all profiles** to return to the full list of results and request additional profiles for review.


How to Review Profile Matches from a Screening Check

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

Guide

Help Center - Live

How to Review Profile Matches from a Screening Check

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How to Review Profile Matches from a Screening Check

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