---
title: "Senior Manager or Client-Facing staff access in the Compliance Centre"
description: "Summary"
canonical_url: "https://infotrack-australia.brainfish.ai/articles/senior-manager-or-client-facing-staff-access-in-the-compliance-centre-QsXLNGKwDw"
md_url: "https://infotrack-australia.brainfish.ai/articles/senior-manager-or-client-facing-staff-access-in-the-compliance-centre-QsXLNGKwDw.md"
---
# Senior Manager or Client-Facing staff access in the Compliance Centre

## Summary

This guide details the specific access levels and dashboard functionalities available to Senior Managers and Client-facing staff within the Compliance Centre. It explains the differences in permissions compared to Compliance Officers, specifically highlighting restricted areas and available features.

## Dashboard Access Overview

As a Senior Manager or Client-facing staff member, you do not have full administrative access to all functionalities within the Compliance Centre.

* **Restricted Access**: You generally do not have access to **Staff Onboarding** features.
* **Transaction Visibility**: You retain the ability to view all transactions. Your view of the **Transactions** tab allows you to monitor activity similarly to a Governing Body role or a Compliance Officer.

## Navigating the interface

The interface is designed to provide visibility where needed while restricting administrative control. You will primarily interact with:

* **Transactions**: For monitoring workflow.
* **Policies and Risk Assessments**: View-only access to firm-wide documents.
* **Training**: Full access to complete assigned modules.

 ![](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=47cc1967-877f-4385-a62a-fe3a8b93d077 " =1730x548")

## Understanding Unavailable Documents

If you navigate to these tabs and see a message such as **"Policy and processes are not available"** or **"Your firm's risk assessment is not available,"** this is normal behavior under specific conditions.

### What This Means

* This "empty state" indicates that your **Compliance Officer** has not yet completed or uploaded these specific documents to the Compliance Centre.
* The content is hidden because it does not exist in the system yet.
* Once the Compliance Officer completes these tasks, the documents will automatically become available for you to view.