## Summary

Before you can start using the AML/CTF Compliance Centre, you must complete the initial setup. This mandatory setup configures your workspace by confirming your business sector, assigning key roles to team members, and recording your AUSTRAC enrolment number.

## When to Use This

Use this guide when you are accessing the Compliance Centre for the first time and need to complete the initial configuration to unlock the full dashboard features. You must be an Admin user to perform these setup steps.

## Step-by-Step Instructions

1. **Access the Compliance Centre**: Click the **Compliance Centre** link in the InfoTrack or triSearch header.
2. **Select your sector**:

   * On the setup page, locate the **Select your sector** section.

   * Your sector may already be pre-filled.

   * If it isn’t, click the dropdown (for example, **Your sector**) and choose the industry sector that best describes your business (for example, Legal Services, Conveyancing, Real Estate Services).
3. **Assign roles**:

   * Scroll to the **Assign roles** section.

   * Use the dropdown menus to select people for each role:

     * **Governing body**: In the **Governing body** subsection, select a user from the **Person in role** dropdown.

       * To add multiple Governing Body members, click **+ Add person** and select a user in each additional dropdown.

     * **Compliance officer**: In the **Compliance officer** subsection, select the designated user from the **Person in role** dropdown.

     * **Senior managers** (optional but recommended): In the **Senior managers** subsection, click **+ Add person** and select each relevant user.

   * One person can be assigned to multiple roles, if appropriate.

   * **Remove someone from a role (if needed):** Click the **trash can** icon next to their name and confirm by clicking **Remove**.

   * To understand the differences between roles, refer to our article [User roles and and Viewing permissions](https://infotrack-australia.brainfish.ai/en-us/articles/user-roles-and-viewing-permissions-bRocWCg8bk).

   ![](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=9676e4c6-84d5-4b1d-b5e2-edb3e27eecb4 "=932x483")
4. **Enter AUSTRAC details (optional)**:

   * Scroll to **Enter AUSTRAC enrolment number (Optional)**.

   * Enter your firm’s AUSTRAC enrolment number, if available.  You can skip this step and add the number later.
5. **Save configuration**:

   * Scroll to the bottom of the page and click **Save**.

   * A success message will confirm the setup is complete.

   * You will be redirected to the main Compliance Centre dashboard.

## What to do next

After completing the initial setup, you can use the top tabs on the dashboard to access the main areas of the platform. These commonly include:

* **Transactions** (typically your main landing page)

* **Firm risk assessment**

* **Policy and process**

* **Staff onboarding**

* **Training**

* **AUSTRAC reports**

* **Reliance agreements**

## Key Points

* **Mandatory setup**: You must complete this setup before you can access the main Compliance Centre features.

* **Mandatory fields**: You must select a sector and assign both a **Governing body** and a **Compliance officer** to proceed.

* **Multiple assignees**: You can assign multiple people to a single role if needed (for example, by using **+ Add person** for the Governing body).

* **Multiple roles**: One person can be assigned to multiple roles.

* **Self-selection**: You can assign yourself to these roles if appropriate.

## Common Questions

**Who can perform the setup?** Only users with Admin privileges can see the setup page. Non-Admin users will see a message directing them to contact their Compliance Officer.

**Are all roles mandatory?** The Governing body and Compliance officer roles are mandatory. The Senior manager role is optional at this stage but recommended.

**Can I add the AUSTRAC enrolment number later?** Yes. You can skip it during setup and add it later from the dashboard.

**How can I find out who the Admin user is?** Navigate to the **settings** icon in InfoTrack or triSearch and select the **Users** tab. Review the role **Type** column for the Admin user’s name. The Admin user is usually the firm owner.

**Can I add a Compliance Officer after initial set up?**  At least one Compliance Officer must be nominated at set up but you can add other Compliance Officers during the onboarding process.  Refer to our [Onboarding a Compliance Officer article.](https://infotrack-australia.brainfish.ai/en-us/articles/onboarding-a-compliance-officer-WXYLDi4h6w)

## Troubleshooting Tips

**I don't see the setup options.** Ensure you are logged in as an Admin. If you see a generic page asking you to contact a Compliance Officer, you do not have the necessary permissions.


Setting up the AML/CTF Compliance Centre

How to add your AUSTRAC enrolment number

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

Guide

Help Center - Live

Setting up the AML/CTF Compliance Centre

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How to add your AUSTRAC enrolment number

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Setting up the AML/CTF Compliance Centre

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How to add your AUSTRAC enrolment number

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