## Summary

## Getting Started

Use this guide when you need to check the status, start date, or method of execution for your current Reliance Agreements.

## Step-by-Step Instructions


1. Access the **Reliance agreements** tab within the AML/CTF Compliance Centre.
2. Scroll down to the **Your agreements** section to view a list of agreements currently in place.
3. View the table to see details for each agreement, including the agency or firm **Name**, execution **Type** manually uploaded or digitally signed via template), **Start** and **End date**, and current **Status**.
4. Note the status of each agreement, which will display as current, expiring soon, pending signing, or expired.
5. Use the filter fields at the top right of the table to sort your agreements by start date and status.

 ![](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=e16e3516-6c2b-4a77-ba8f-a7c5d0a34eb2 " =1740x586")

## Common Questions

**What statuses can an agreement have?** An agreement's status can be current, expiring soon, pending signing, or expired.

**Can I see how an agreement was signed?** Yes, the list indicates whether an agreement was manually uploaded or digitally signed using the default system template.

## Troubleshooting Tips

**The list of agreements is too long to find what I need.** Use the Start date and Status drop-down filters located above the list to narrow down your agreements and quickly locate the record you are looking for.

Viewing and filtering existing Reliance Agreements

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

Guide

Help Center - Live

Viewing and filtering existing Reliance Agreements

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Viewing and filtering existing Reliance Agreements

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