## Summary

This article provides a comprehensive overview of how to review a Verification of Identity (VOI) request that has been completed by a client.

## When to Use This

Use this guide when a client has successfully completed their VOI request and it is ready for your review and final approval in the system.

## Step-by-Step Instructions


1. Locate the client in your dashboard whose Verification of Identity status is marked as "Completed".

   
    ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=9638aac2-0800-4e29-ad41-1b9796c4bf17 " =1477x382")
2. Click the **Review** button to initiate the review process.

   
    ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=6dbdab88-f6b0-4ba7-aa1c-63a3be25ac31 " =1458x104")
3. Verify your identity by clicking **Send Code** to receive a two-factor authentication security code on your registered mobile device. Enter the code and click **Continue**.

   
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4. Review the client's submitted identity information, real-time biometric photograph, and provided ID documents (such as a passport) to ensure everything matches and is verified. This includes checking details extracted from primary identification (such as an Australian Driver Licence's name, date of birth, license number, and card number) and verifying secondary documents (like an Official Marriage Certificate) if applicable. Once satisfied, click **Continue**.
5. Complete the Verifier declaration by filling in the practitioner's details (such as organization and practitioner name), and checking the acknowledgement boxes to confirm you have taken reasonable steps to verify the identity and agree to the terms.
6. Use your mouse or trackpad to provide your electronic signature in the digital signature box, and click **Submit VOI**.

   
    ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=8255a439-454c-4939-a8b0-01938adc2c96 " =752x516")
7. You have the option to download the final VOI report from the confirmation page, or navigate to the client dashboard to see the completed result.

   
    ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=9a58a05a-fae4-45c9-9624-24b971d4a0bd " =1446x148")

## Common Questions

**Who receives the verification code when starting the review?** The verification code is sent to the mobile number of the user who originally sent out the VOI request to the client, ensuring secure access.

**What if the client's documents are insufficient?** During the identity verification step, you have the option to request a resubmission if you are not satisfied with the provided documents.

## Troubleshooting Tips

**Cannot access the review process:** Ensure you are the person who initiated the VOI request, as the two-factor authentication code is tied to that user's contact information.

**Missing VOI report:** If you navigated away from the completion screen, you can always return to the client's dashboard to view or download the report at any time.

How to Review a Completed VOI

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

How to Verify Your Mobile Number for VOI Review

How to Verify Client Identity Information

How to Complete the Verifier Declaration

How to Download the Completed VOI Report

How to Review a Completed KYC Onboarding Form

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Resending Verification Links to Staff

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Getting Started with the Compliance Centre

Compliance Centre FAQs

Frequently Asked Questions

Guide

Help Center - Live

The customer acknowledges and agrees that the Help Centre Search Bar uses A.I.  AI can make mistakes.&nbsp;The Customer acknowledges and agrees that they have verified the extracted search results. The Search Bar does not provide legal advice, and the results are not a substitute for professional legal advice.&nbsp;The Customer should consider seeking independent legal, financial or other advice that takes into account their particular circumstances.&nbsp; Whilst InfoTrack and triSearch uses commercially reasonable efforts to ensure the information generated as a result of the searches are up to date current, InfoTrack and triSearch does not warrant its accuracy, currency or completeness and excludes all loss or damage howsoever arising (including through negligence) in connection with the information contained in the search results.

How to Review a Completed VOI

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How to Verify Your Mobile Number for VOI Review

How to Verify Client Identity Information

How to Complete the Verifier Declaration

How to Download the Completed VOI Report

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How to Review a Completed VOI

Share

How to Verify Your Mobile Number for VOI Review

How to Verify Client Identity Information

How to Complete the Verifier Declaration

How to Download the Completed VOI Report

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