## Getting Started

Use this guide to establish a new Reliance Agreement with external parties (such as legal conveyancers, real estate agents, or accountants). This facilitates the secure sharing of customer identification and verification information between organizations, speeds up compliance operations, and helps manage regulatory liabilities, whether you are using a digital template or uploading a manually signed document.

## Step-by-Step Instructions


 1. From the Compliance Centre, select the **Reliance agreements** tab.
 2.  Click the green **+ New agreement** button on the right side of the page.
 3. Review **your organisation's details** in the "Confirm your details" section.  These details will be displayed on the Agreement. To update any details (such as the signatory name or email address), click the **Edit** link, make your changes, and click **Save**. 
 4. Select your role (**Reliance provider** if you are providing the verified customer data, or **Relying party** if you are receiving and relying upon the verified customer data), and click **Next**. 
 5. On the "Other party" screen, select the counterparty's industry (**Legal and conveyancing**, **Real Estate Agent**, or **Accounting**) and search for the organisation by typing their name into the search bar and clicking **Search**.
 6. Select the organisation from the list to automatically pre-fill their details and then click **Continue**. If no matching organisation is found, click the **create a new party** link. Fill in the required details, click **Enter manually** to input their address (selecting either the **Street Address** or **PO Box** tab), and click **Next**.
 7. Review **Party details** and make any necessary changes.  The **Representative** is the signing party to the Agreement.  To add additional signatories to the Agreement, click **Add signer**, enter their **Name** and **Email** and then click **Next.**
 8. Select your **Agreement method**:
    * choose the **Use** **InfoTrack reliance template** for an electronic signature workflow; or
    * **Upload manually** if you have a pre-existing signed agreement (this is available only when in the role of **Reliance provider**).
 9. If using the template, you can click the blue **Preview** link to review the terms and contents of the document before sending.

    
    1. Select the **Agreement term** (6, 12, or 18 months). This automatically calculates the **Expiry date**. The system defaults to a 12-month term based on standard recommendations. 
10. Click **Send agreement** (or **Confirm**) to finalise and send the agreement (or click **Cancel** to exit without saving). Once sent, the agreement will be placed in a "Pending Signing" status until the other party reviews and completes their action. Once successfully created, the new agreement will appear in your dashboard active list.

## Common Questions

**Who created the digital reliance template?** The digital template was designed and created by Grant Thornton and has been reviewed by legal professionals for standardised use.

**Can real estate agents initiate agreements with lawyers?** Yes, both lawyers/conveyancers and real estate agents can search for each other in the system to initiate a new reliance agreement.

**What file types are supported for the manual upload of the Reliance Agreement?**  You can upload a PDF or DOCX file.

## Troubleshooting Tips

**My firm's details are incorrect on the agreement.** Before confirming the agreement, make sure to thoroughly review the "My firm's details" section. You can edit this information directly in the pop-up window so the correct details are passed onto the final agreement.

Creating a New Reliance Agreement

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Resending Verification Links to Staff

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Managing Reliance Agreements in the Compliance Centre

Getting Started with the Compliance Centre

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

How to Verify Your Mobile Number for VOI Review

How to Verify Client Identity Information

How to Complete the Verifier Declaration

How to Download the Completed VOI Report

How to Review a Completed VOI

How to Review a Completed KYC Onboarding Form

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

Compliance Centre FAQs

Frequently Asked Questions

Guide

Help Center - Live

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Creating a New Reliance Agreement

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Creating a New Reliance Agreement

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