How to Review a Completed KYC Onboarding Form

Summary

Learn how to review a client's submitted KYC Onboarding form and mark it as complete. Completing this initial review ensures that all submitted client details are accurate and properly recorded before moving on to risk and final compliance checks.

When to Use This

Use this guide when a client has successfully filled out and submitted their KYC Onboarding form through the client portal, and it is ready for your internal review and approval.

Step-by-Step Instructions

1. Locate the requested KYC Onboarding form on your dashboard; it should indicate that the client has completed it.

2. Click the Review button next to the completed form.

   

3. Scroll through the form to review the submitted details.

4. Check their responses regarding PEP (Politically Exposed Person) status and review the Services requested (e.g., purchasing property).

5. Verify the property value and how the client is funding the purchase (e.g., mortgage, cash, cryptocurrency, or electronic transfer).

6. Confirm if they are a sole trader (reviewing details such as the registered business name, ABN, trading names, and address of the principal place of business) or have an authorised representative acting on their behalf, ensuring these options are marked No unless the client is operating in those capacities.

7. Ensure the client has signed off and provided the necessary consent at the bottom of the form.

8. Once you are happy and satisfied with the provided information, review the Important Info section, check the box acknowledging the information is true, correct, and complete, and click the Complete button in the bottom right corner.

   

9. The form's status will update to COMPLETED, and you can view the form again at any time. This validates the client's answers, updates their compliance record, and allows the Compliance Officer to progress the file to risk assessment. Click Back (or the back link above the form title) to return to the main dashboard page.

Common Questions

What if the client is a PEP? An annexure is provided at the bottom of the form detailing the definitions of a Politically Exposed Person to help you understand their status.

Can I view the form after completing the review? Yes, once marked as complete, you can click the View button to see the submitted KYC form again.

Troubleshooting Tips

The form won't let me click complete Ensure you have scrolled to the very bottom of the document and reviewed all the client's answers and their consent signature before attempting to complete the review.