## Summary

This article explains how to complete the two-factor authentication step required before you can review a client's submitted VOI documents.

## When to Use This

This is the mandatory first step that occurs immediately after you click "Review" on a completed Verification of Identity request.

## Step-by-Step Instructions


1. After clicking **Review** on the client's VOI, you will be prompted to verify your mobile number.
2. A unique verification code will be sent to the mobile number of the user who originally sent the VOI request.

   
    ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=8d8980c0-819d-4e72-8837-67116f0c20cc " =302x200")
3. Enter the security code into the provided field on the screen.

   
    ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=9e6cc219-214a-4392-aad0-71a37e6f4229 " =396x304")
4. Click the **Continue** button to proceed. The system will then analyze the documents, which may take up to a minute.

## Common Questions

**Why do I need to verify my mobile number?** This is a two-factor authentication measure designed to ensure that only the authorized user who requested the VOI can review the client's sensitive identity documents.

## Troubleshooting Tips

**Did not receive the code:** Check your mobile device's connection. If the code does not arrive, look for an option to resend the code or verify that the correct mobile number is associated with your account.

How to Verify Your Mobile Number for VOI Review

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

How to Verify Client Identity Information

How to Complete the Verifier Declaration

How to Download the Completed VOI Report

How to Review a Completed VOI

How to Review a Completed KYC Onboarding Form

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Resending Verification Links to Staff

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Getting Started with the Compliance Centre

Compliance Centre FAQs

Frequently Asked Questions

Guide

Help Center - Live

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How to Verify Your Mobile Number for VOI Review

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How to Verify Your Mobile Number for VOI Review

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