How to Verify Your Mobile Number for VOI Review

Summary

This article explains how to complete the two-factor authentication step required before you can review a client's submitted VOI documents.

When to Use This

This is the mandatory first step that occurs immediately after you click "Review" on a completed Verification of Identity request.

Step-by-Step Instructions

1. After clicking Review on the client's VOI, you will be prompted to verify your mobile number.

2. A unique verification code will be sent to the mobile number of the user who originally sent the VOI request.

   

3. Enter the security code into the provided field on the screen.

   

4. Click the Continue button to proceed. The system will then analyze the documents, which may take up to a minute.

Common Questions

Why do I need to verify my mobile number? This is a two-factor authentication measure designed to ensure that only the authorized user who requested the VOI can review the client's sensitive identity documents.

Troubleshooting Tips

Did not receive the code: Check your mobile device's connection. If the code does not arrive, look for an option to resend the code or verify that the correct mobile number is associated with your account.