Reviewing Escalations as a Compliance Officer

Summary

This guide explains the process for Compliance Officers to review and manage escalations related to transactions or client onboardings.

When to Use This

Use this guide when client-facing staff have escalated a transaction or onboarding process, and a Compliance Officer needs to step in to provide a risk-based assessment and decision.

Step-by-Step Instructions

1. Access the escalated onboarding within the Compliance Centre.
2. Review the potential risks that have been identified by the client-facing staff.
3. Conduct a comprehensive risk review and document your rationale in the provided text field.
4. Choose to either resolve the escalation if everything is satisfactory, or investigate further if more information is needed.

Common Questions

Who initiates an escalation? Escalations are typically initiated by client-facing staff when they encounter a transaction or onboarding that requires further compliance review.

Troubleshooting Tips

Unsure how to proceed with a complex escalation? If the initial review does not provide enough clarity, always utilise the option to investigate further before making a final decision.