Senior Manager or Client-Facing staff access in the Compliance Centre
Summary
This guide details the specific access levels and dashboard functionalities available to Senior Managers and Client-facing staff within the Compliance Centre. It explains the differences in permissions compared to Compliance Officers, specifically highlighting restricted areas and available features.
Dashboard Access Overview
As a Senior Manager or Client-facing staff member, you do not have full administrative access to all functionalities within the Compliance Centre.
- Restricted Access: You generally do not have access to Staff Onboarding features.
- Transaction Visibility: You retain the ability to view all transactions. Your view of the Transactions tab allows you to monitor activity similarly to a Governing Body role or a Compliance Officer.
Navigating the interface
The interface is designed to provide visibility where needed while restricting administrative control. You will primarily interact with:
- Transactions: For monitoring workflow.
- Policies and Risk Assessments: View-only access to firm-wide documents.
- Training: Full access to complete assigned modules.
Understanding Unavailable Documents
If you navigate to these tabs and see a message such as "Policy and processes are not available" or "Your firm's risk assessment is not available," this is normal behavior under specific conditions.
What This Means
- This "empty state" indicates that your Compliance Officer has not yet completed or uploaded these specific documents to the Compliance Centre.
- The content is hidden because it does not exist in the system yet.
- Once the Compliance Officer completes these tasks, the documents will automatically become available for you to view.