Understanding Screening Check Statuses

Summary

This article explains the various statuses you might encounter while conducting and reviewing a PEPs, Sanctions, and Adverse Media check in the system.

When to Use This

Refer to this guide when you are managing background checks and need to understand what a specific status indicates about the progress or outcome of a PEPs check.

Statuses

1. Default State: The standard view before a search is initiated. You may have the option to change the accuracy of the search (e.g., to "Precise").
2. Processing/Loading: Displayed while the system is actively processing your search request.
3. Error: Indicates that something went wrong with the search. You will see a "Try again" option.
4. Cancelled: Shows that a user has manually cancelled the search in progress.
5. Profiles Found: Indicates the search has returned potential matches. You must click "Review" to proceed.
6. Requested: Appears next to individual profiles that you have selected for a detailed review.
7. In Progress: The overall status while you are actively reviewing requested profiles.
8. Completed (No Profiles Found): The search finished and found no matches. No further action is required.
9. Completed (No Matches Selected): Profiles were found, but you confirmed that none of them matched the individual.

Common Questions

• Why does the status say "Error"? This means the system could not complete the check. You should click "Try again" to re-run the search.

• Can I change the accuracy of a check? Yes, before ordering, you may have the option to adjust the search accuracy, such as setting it to "Precise".

Troubleshooting Tips

• Status is stuck on Loading: If the check appears stuck, wait a few moments. If it still doesn't resolve, check your internet connection or try refreshing the page.

• Unsure if a check is finished: A check is only fully resolved when it reaches a "Completed" status. If it says "Profiles Found" or "In Progress", further action is required from you.