## Summary

This article details how to configure the specific verification of identity (VOI), KYC, and screening checks on a client's card before sending the onboarding request.

## When to Use This

Use this after creating an order for an individual, when you need to specify which checks and documents are required from the client, such as remote or in-person verification and AML screening.

## Step-by-Step Instructions

1. On the individual client card, review the **Verification of Identity** section.
2. Choose the level of identification required (e.g., Single Document).
3. Select the method of delivery for the verification from the drop-down menu. Options include Remote (liveness check, video recording, video call, no video) or In person (on a mobile device or this computer).
4. Select the client's capacity or role (e.g., Individual, Secretary, Director, Power of Attorney, Executor, Beneficiary).
5. Ensure the **KYC onboarding form** is checked to send a questionnaire to the client.
6. Ensure the **PEPs, Sanctions and Adverse media** screening check is enabled. You can tailor the scope of this search to **Precise**, **Near**, or **Broad**.
7. Select any additional services if required, such as Verification of Funds, Client Authorisation form, or state-specific purchaser declarations.
8. Click **Continue** to proceed to sending the request.

## Common Questions

* **What is the difference between remote and in-person verification?** Remote allows the client to complete verification on their own device, while in-person is useful for clients without a smartphone or who prefer to visit your office.

* **What does the PEPs, Sanctions and Adverse media check do?** It screens the client against watchlists and search engines to identify any political exposure, sanctions, or negative media presence.

## Troubleshooting Tips

* **Client unable to complete remote VOI:** If the client is not technologically savvy, change the delivery method to an in-person workflow so they can complete the verification at your office.



 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

Guide

Help Center - Live

Configuring Verification and Compliance Checks for individuals

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Configuring Verification and Compliance Checks for individuals

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