## Summary

This article explains how to start a new client onboarding order for an individual using the AML Onboarding and VOI tool.

## When to Use This

Use this guide when you need to initiate the onboarding process for a new individual client to comply with AML regulations.

## Step-by-Step Instructions

### Option 1 - directly from the triSearch or InfoTrack platform


1. Navigate to **AML Onboarding (incl. VOI)** within the platform.
2. Click the **Start new order** button located in the top right-hand side.
3. Enter the **Matter reference** field.
4. Select the client type you are onboarding. For this process, select **Individual**.
5. Fill in the key information relating to the client, including First name, Middle name, and Surname.
6. Enter the client's Date of birth (optional, but recommended if available).
7. Enter the client's Mobile number and Email address.
8. If needed, click **+ Add another client** to include multiple individuals in the order.
9. Click **Continue** to proceed to the client card configuration.

### Option 2 - from your Practice Management Software


1. There are multiple entry points to creating an Onboarding order for an individual from your Practice Management Software, including but not limited to:

   
   1. the **AML & VOI** pill next to the contact’s name in your matter; or
   2. from the **AML Onboarding incl. VOI** milestone from the embedded interface in your matter (Maestro/One Flow).

       ![image - 2026-06-02T111610.484.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=446a192a-668e-41c2-9fbe-0985f0f0231c " =347x700")
2. Key information will pre-populate from the completed Matter details.  Ensure to complete as much detail at matter set up.
3. The client's Date of birth is optional, but recommended if available.
4. Ensure the client's Mobile number and Email address has been completed.  You can click the pencil icon in the client’s contact card of the order to add those details.
5. If needed, click **+ Add another client** to include multiple individuals in the order.
6. Click **Continue** to proceed to the client card configuration.

## Common Questions

* **Does the matter reference field populate automatically?** Yes, it will pre-populate from your Practice Management Software when you create a matter.
* **Is the date of birth required?** No, the date of birth is an optional field.

## Troubleshooting Tips

* **Missing client details:** Ensure you have the correct mobile number and email address, as these are crucial for sending the onboarding requests to the client.




How to Onboard an Individual

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

Guide

Help Center - Live

How to Onboard an Individual

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Configuring Verification and Compliance Checks for individuals

Completing the individual Risk Assessment and Finalising Onboarding

Sending Onboarding Requests and Accessing the AML Summary for individuals

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How to Onboard an Individual

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Configuring Verification and Compliance Checks for individuals

Completing the individual Risk Assessment and Finalising Onboarding

Sending Onboarding Requests and Accessing the AML Summary for individuals

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