## Summary

This article explains how to confirm client details, send the onboarding requests, and review the results in the AML Summary dashboard once completed.

## When to Use This

Use this when you are ready to dispatch the KYC and VOI requests to your client and want to monitor their progress and review the submitted documentation.

## Step-by-Step Instructions


1. After configuring the client card, you will be prompted to confirm your details for two-factor authentication. Click **Confirm**.
2. The client will receive the request to complete their Verification of Identity (VOI) and the KYC onboarding form.
3. The system will automatically run the PEPs, Sanctions and Adverse media screening in the background without requiring client action.
4. Click on the **AML summary** button to access a holistic view of the onboarding process.
5. In the AML summary, you can view the status of each check (e.g., Pending, Completed).
6. Scroll down to view the **Individual checks** section to see pre-populated data gathered from the KYC form, reducing manual data entry.
7. To review the verification documents, click **Download** or **View** next to the Verification of Identity check to see the provided headshot and ID documents.
8. Click **View** next to the PEPs, Sanctions and Adverse media check to see the screening results.
9. Click **View** next to the KYC onboarding form to read the client's submitted responses.

## Common Questions

* **Does the client need to do anything for the PEPs and Sanctions check?** No, this screening is conducted automatically in the background.
* **Where can I see the documents the client uploaded?** You can view and download all uploaded identity documents directly from the AML Summary page.

## Troubleshooting Tips

* **Client hasn't received the request:** Double-check the mobile number and email address provided in the initial order creation step to ensure they are correct.
* **Whose mobile number should be entered when sending the VOI to the client?**  The person in the firm who will be performing the verification.




Sending Onboarding Requests and Accessing the AML Summary for individuals

 Configuring Verification and Compliance Checks for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

Guide

Help Center - Live

Sending Onboarding Requests and Accessing the AML Summary for individuals

Share

Share

Sending Onboarding Requests and Accessing the AML Summary for individuals

Share

Share