## Summary

This guide explains how to initiate the onboarding process for a trust, including setting up the order, adding parties, and configuring due diligence requirements.

## When to Use This

Use this process when you need to formally onboard a new trust client and send out requests for compliance checks to adhere to the AML/CTF obligations.

## Step-by-Step Instructions


 1. Navigate to the Client Onboarding and VOI dashboard.
 2. Click on "Start new order" in the top right corner.
 3. Select "Trust" from the entity type options.
 4. Enter the matter reference, ABN/ACN, and the Trust Name.
 5. Add the relevant parties to the trust (such as Representatives, UBOs, Controllers, or Senior Staff) by entering their details.

     ![image.png](https://infotrack-australia.brainfish.ai/api/attachments.redirect?id=4501eb57-0930-473b-bd7b-a0b73664ecc5 " =689x682")
 6. Click "Continue" to view the Trust Card dashboard.
 7. Review the required due diligence checks, such as the KYB onboarding form, PEPs, Sanctions, and Adverse Media checks.
 8. Customize verification requirements for each representative, such as the method of delivery (remote or in person).
 9. Click "Continue" and select a primary representative to complete the KYB form on behalf of the trust.
10. Confirm the details and send the request.

## Common Questions

**What is a primary representative?**
The primary representative is the individual selected to complete the KYB onboarding form on behalf of the trust, preventing duplicate efforts from multiple parties.

**What is a PEPs, Sanctions, and Adverse Media check?**
This check determines if any party associated with the trust is a Politically Exposed Person, is on a sanctions watchlist, or has negative mentions in the media.

## Troubleshooting Tips

* **If the matter reference does not populate:** Ensure your practice management system is properly integrated and syncing.
* **If you cannot send the request:** Verify that all required fields for the trust and the added parties are completely filled out.




How to Onboard a Trust

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

How to Onboard a Company

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

Guide

Help Center - Live

How to Onboard a Trust

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How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

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How to Onboard a Trust

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How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

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