## Summary

This comprehensive guide explains how to complete Know Your Business (KYB) company onboarding using InfoTrack & triSearch. It covers starting a new order, configuring various compliance checks, and completing the risk assessment to meet AML obligations.

## When to Use This

Use this workflow when you need to onboard a new organization, identify key parties, verify their identities, run AML checks, and finalize the compliance risk assessment for your business clients.

## Step-by-Step Instructions

1. From the main dashboard, navigate to **InfoTrack ID** to access the Client Onboarding and VOI dashboard.
2. Click **Start new order** in the top right corner and select **Organization**.
3. Review the pre-populated Matter Reference, then enter the entity's ABN or ACN and its Legal Name.
4. Add the relevant parties involved, such as a Representative, Ultimate Beneficial Owner (UBO), Controller (e.g., Director), or CEO, by entering their details.
5. Click **Continue** to proceed to the Corporation Card where you can configure specific checks.
6. Select the necessary checks for your client, which may include the KYB onboarding form, PEPs/Sanctions and Adverse Media checks, ASIC Organisation Extract, UBO detection, Verification of Funds, and Verification of Identity (VOI).
7. Click **Continue** and confirm the details to trigger the requests via two-factor authentication.
8. Once the checks are sent, navigate to the **AML Summary** tab to review the completed results and statuses.
9. Locate the **Risk Assessment** section and click **Complete** to answer the scenario-based risk questions.
10. Under **Final onboarding checks**, click **Complete** to review the final attestations.
11. Check the boxes to confirm you are satisfied with the established grounds, click **Save**, and then click **Onboard** to finalize the company.

## Common Questions

* **What compliance checks are available during KYB onboarding?**
  You can run a variety of checks including a KYB form, PEPs/Sanctions and Adverse Media screening, ASIC extracts, UBO identification, and Verification of Identity (VOI).

* **When do these specific AML obligations come into effect?**
  The KYB process detailed here supports the AML Tranche 2 obligations, which the video notes come into effect by the 1st of July.

## Troubleshooting Tips

* If the matter reference does not automatically populate when starting a new order, ensure that your practice management system is actively connected and synced with your InfoTrack account.



How to Onboard a Company

 Configuring Verification and Compliance Checks for individuals

Sending Onboarding Requests and Accessing the AML Summary for individuals

Completing the individual Risk Assessment and Finalising Onboarding

How to Onboard an Individual

Performing a Verification of Funds Check

How to Escalate a Client to a Compliance Officer

Enhanced Due Diligence and Escalations

How to Finalise Trust Onboardings

How to Complete the AML Risk Assessment for Trusts

How to Onboard a Trust

How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

Conducting an Initial Risk Review for Escalations

Resolving or Investigating Escalations Further

Reviewing Escalations as a Compliance Officer

AML Customer Due Diligence

Editing staff details to resolve Staff Onboarding validation errors

Duplicate Users - Practice Management Software Integration

Old Users Appearing in Staff Onboarding

Troubleshooting

How to add your AUSTRAC enrolment number

Setting up the AML/CTF Compliance Centre

Navigating the Transactions tab

Governing Body access in the Compliance Centre

Senior Manager or Client-Facing staff access in the Compliance Centre

Understanding the Transactions list

User roles and Viewing permissions

Navigating the Compliance Centre

Uploading your own Firm risk assessment

Completing the Firm Risk Assessment

Uploading an external Policy document

Generate a Policy and Process document

Managing policy and process documents

Policy and Process overview

Due Diligence requirements for Compliance Officers

Performing the Bankruptcy Register search

Performing the Criminal History check

Onboarding a Compliance Officer

Onboarding Governing Body, Senior Manager and Client-facing roles

Managing Staff Onboarding

How to Review Profile Matches from a Screening Check

Understanding Screening Check Statuses

Conducting PEPs, Sanctions, and Adverse Media Checks

Tracking completed Training Modules

How to check Training Status and access your Training Completion Certificate

How to access and complete Training modules

Managing Staff Training

AUSTRAC Reports

Viewing and filtering existing Reliance Agreements

Creating a New Reliance Agreement

Managing Reliance Agreements in the Compliance Centre

Frequently Asked Questions

Getting Started with the Compliance Centre

Guide

Help Center - Live

How to Onboard a Company

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How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

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How to Onboard a Company

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How to Complete the AML Risk Assessment for Companies

How to Finalise Company Onboardings

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